Privacy Policy

Information we collect

When you browse our website, create an account, contact us or place an order, we may collect information such as your name, billing and shipping addresses, phone number, email address, order details and communications with us. We may also receive technical information about your browser, device, IP address and use of the site.

How we use your information

We use this information to:

• Process payments, fulfil orders and arrange delivery.
• Send order confirmations, tracking details and customer-service updates.
• Respond to enquiries, exchange requests and custom-order discussions.
• Operate, secure and improve our website and services.
• Meet legal, accounting and regulatory obligations.
• Send marketing messages when you have chosen to receive them; you can opt out at any time.

Shopify, payments and service providers

Our store is hosted by Shopify, which provides the ecommerce platform that allows us to sell our products and services. We may share information with Shopify and with service providers that help us process payments, deliver orders, communicate with customers, analyse website performance or prevent fraud. These providers receive only the information needed to perform their services and handle it under their own privacy obligations.

Payment information is processed by the payment provider selected at checkout. We do not store complete card details on our own systems.

Cookies and analytics

Our site and its service providers may use cookies and similar technologies to remember preferences, keep the shopping cart working, understand site usage and help prevent fraud. Browser settings can be used to block or remove cookies, although parts of the store may then work differently.

When information may be disclosed

We may disclose information when required by law, to respond to a lawful request, to protect our rights or customers, or as part of a legitimate business transfer. We do not sell customer personal information for money.

Data retention and security

We retain information only for as long as reasonably needed for the purposes described here, including order support and legal recordkeeping. We use reasonable administrative and technical safeguards, but no internet transmission or storage method can be guaranteed completely secure.

Your choices

You may ask us to review, correct or delete personal information we hold about you, subject to applicable law and records we must retain. You may also withdraw consent for optional communications. To make a request, contact us using the details below; we may need to verify your identity before completing it.

Children’s privacy

Our store is not intended for children who are not legally able to make purchases. We do not knowingly collect personal information from children without appropriate consent.

Updates to this policy

We may update this Privacy Policy to reflect changes to our practices, services or legal obligations. The current version will always be published on this page.